Returns & Cancellations
14 Day Money Back Guarantee
1. Refunds and Returns
If you have a change of heart, you are welcome to return your product to us, subject to the the following:
1.1 The item must be returned within 14 days of receipt of delivery. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
1.2 Where a product is within the 14 day period referred to above and a refund is requested, and the item is not a clearance item, special order item, or a made to order item, Retrojan will refund the original product purchase price in the original method of payment (where possible), less the following fees and/or charges, which will not be reimbursed:
(a) Delivery charges from Retrojan; and
(b) Cost to return the product to Retrojan.
(c) Any promotional discounts affected by the return.
Made to order or special order items cancelled at any time after purchase but before delivery will attract a cancellation fee equal to 30% of the sale price
1.3 Orders cancelled after the goods have been dispatched will be treated as per the terms above.
1.4 Returned goods must be in their original packaging with all parts, accessories and manuals, and be in original condition.1.5 Other than in accordance with Retrojan’s 14 Day Money Back Guarantee, Retrojan does not provide refunds.
1.6 Retrojan will only accept the return of Goods that have been supplied incorrectly.
1.7 In order to facilitate a return under these Terms and Conditions, e-mail firstname.lastname@example.org. The customer must comply with directions from Retrojan staff to facilitate a return.
1.8 All returned goods must be in their original packaging with all parts, accessories and manuals, and be in original condition.It is the customer’s responsibility to ensure that returned items are returned safely. Retrojan takes no responsibility for items lost in transit.
1.9 If your product was purchased during a shipping promotion, please note that the actual standard delivery cost, which would have been charged had the item not been on promotion, will be deducted from your refund along with the return delivery cost.
2. Faulty or Damaged Goods
2.1 Where an item is found to be faulty within the first 7 days after delivery or is already damaged on delivery, and the customer notifies Retrojan of that fault within the first 7 days after delivery, then Retrojan will:
(a) Replace or Repair the faulty Good at their discretion; or
(b) If Retrojan is unable to provide a new replacement, Retrojan has the option to offer a full or partial refund dependant on the amount of damage to the product.
(c) Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return Delivery Cost.
2.2 The 7 Day period will commence on the date that the customer accepts delivery of their Retrojan product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
2.3 Outside of this 7 Day period, faults will be dealt with in accordance with the terms and conditions of the applicable Retrojan Standard Warranty.
2.4 Where Goods are already damaged on delivery, Retrojan requires photographic evidence of the damage to be e-mailed to email@example.com before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
2.5 Retrojan reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
2.6 Retrojan may seek reimbursement of any costs incurred by us if the Product is found to be in good working order.